FAQ for 2FA Implementation

Modified on Tue, 27 Jun 2023 at 01:17 PM

Q: What is Two-Factor Authentication (2FA)?

A: Two-Factor Authentication is an additional layer of security that helps protect your account by requiring you to provide two forms of identification before accessing it. In addition to your password, you will need a unique verification code generated by an authentication app, sent via SMS, or delivered to your registered email address.


Q: Why is Two-Factor Authentication important?

A: Two-Factor Authentication adds an extra layer of security to your account. It significantly reduces the risk of unauthorized access, protects your sensitive information, and helps prevent potential fraud or data breaches.


Q: How do I set up Two-Factor Authentication for my merchant account?

A: To set up Two-Factor Authentication, please follow these steps:

  • Log in to your merchant account on the Merchant Portal.
  • Navigate to the Security or Account Settings section.
  • Look for the Two-Factor Authentication (2FA) settings option. Choose your preferred 2FA method: SMS-based codes, email-based codes, or Authenticator app.
  • Follow the on-screen instructions to complete the setup process.


Q: What are the available Two-Factor Authentication (2FA) methods?

A: We support multiple 2FA methods for your convenience. You can use a third-party authenticator app, such as Google Authenticator or Authy, to generate verification codes.


Q: What happens if I lose access to my 2FA method (e.g., mobile phone or authenticator app)?

A: If you lose access to your 2FA method, please contact our support team at support@fincra.com immediately. They will guide you through the account recovery process to help you regain access to your merchant account.


Q: What if I encounter issues or need assistance during the 2FA setup process?

A: If you encounter any issues or need assistance while setting up Two-Factor Authentication, please reach out to our support team at support@fincra.com. They will be glad to assist you and address any concerns you may have.


Q: Is Two-Factor Authentication mandatory for all merchant accounts?

A: Yes, with the latest release, Two-Factor Authentication (2FA) has become mandatory for all merchant accounts on the Merchant Portal. This measure ensures the highest level of security for your account and the protection of your sensitive data.


Q: As a super admin how do I set up 2FA for users from my dashboard?

A: Simply navigate to the "roles and permission" section from you dashboard and enable "Security" and "2FA" for users


For more information on a step by step guide on how to set up 2FA On your Fincra Dashbord please click here

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article